Privacy Policy
Who We Are
EnergyReclaims is registered as a Data Controller as defined under the Data Protection Law with the Information Commissioner’s Office (ICO).
EnergyReclaims is a B2B service provider and introduces businesses that are keen to discover if they have been mis-sold their energy contract and as a result are overpaying on their energy bills. We work with a specialist energy claims calculator and a panel of Corporate Law firms that are specialists in providing the energy reclaim service. There is no obligation for anyone to proceed to a claim and we do not charge the client any fees for assisting them!
We pride ourselves on providing a quality service to our clients and ensuring that they are treated fairly throughout this process.
We are committed to ensuring that your information is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Notice.
This Notice will be updated regularly to ensure ongoing compliance to associated laws and regulations. Changes to how we use personal data will be updated periodically via this Privacy Notice to ensure transparency in all processing activities.
What information we collect
The personal data processed and retained relating to you includes:
Basic and contact information (including name, address, date of birth, telephone number and email address),
Basic information regarding dependents (age),
How we collect your information
We may collect information through the following means:
Information you give to us when you apply for and/or express an interest in our services.
Information that we receive from third parties including from one of our panel members that you may engage with
Information that we learn about you during the provision of our services.
Where you provide information to us on our website.
Information that you make public on our social media platforms.
Our lawful basis for processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Rationale/Reason for Processing Lawful Basis for Processing
Information you give to us when you apply for and/or express an interest in our services. Information that we receive from third parties including lenders and credit reference agencies. Information that we learn about you during the provision of our services. Where you provide information to us on our website. Information that you make public on our social media platforms. Performance of a contract
To retain records of any services or advice provided to you by your adviser. To detect, prevent and investigate fraudulent applications for products. To notify the relevant authorities of any suspicious activity following an investigation undertaken by us into allegations of misconduct and/or criminal offences. Legitimate interests
To provide you with details of the
products and services from us
that may be of interest to you in
accordance with your
preferences (for more
information, see the How we use
your information section) Consent Legitimate interests
If we identify special category data during the processing of your personal data, we will obtain explicit consent from you to record this data. Consent
How we use your information
We require this information to understand your needs and provide you with the best possible service. There are other ways in which we will use your information, including:
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Providing a service
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To respond to queries or complaints that you raise,
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Internal record keeping requirements,
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Improving our products and services,
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Compliance with any regulatory obligations.
Where you have provided consent, we may periodically send promotional emails & text messages about new products, special offers or other information which we think you may find interesting using the email address & phone number which you have provided. You may change your mind at any time by writing to or emailing us at the address provided on our contact page.
From time to time, we may also use your information to contact you for market
research purposes. We may contact you by email, phone, fax or in writing. We may use the information to customize the website according to your interests.
We may share your information with the following:
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Third parties involved in your potential claim, such as solicitors and energy suppliers.
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Any regulatory/government body or ombudsman in line with our regulatory obligations.
Data Retention and Storage
Your information is securely stored within the European Economic Area (EEA).
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s
hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Data Profiling
We may use your data for data profiling so we can build lookalike audiences on social media, Google, Bing, Sky and other advertising platforms.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. These sites are not governed by this Privacy Notice, you should exercise caution and look at the Privacy Notice applicable to the website in question.
Your Rights
Under Data Protection Laws, you have rights including:
Your right to be informed – You have the right to be notified of how we collect and process your data. This Privacy Notice is available to provide transparent and clear details of how we do this.
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate, You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the following methods if you wish to make a request:
Email: inbox@energyreclaims.com
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by using the contact details above.
How to complain
If you have a complaint about how we have handled your personal information you may contact us on the details provided above and we will investigate your complaint.
You can also complain to the ICO if you are unhappy with how we have usedyour data.